Monthly Archives: February, 2016

Making a Successful Debt Collection Call

Making debt collection calls is one of the most undesirable jobs in any business. Many people feel uncomfortable with the process and tasking employees with chasing defaulters can decrease motivation. There are some tips from Paul Mackenzie debt consultancy to help make this process easier.

The first step is to be ready to listen to excuses. It is a good idea to make a list of common debtor excuses followed by effective answers. Effective answers for excuses help to stay on track with the main purpose of the call.

Have the facts handy before making the call. This includes the terms of sale, amount of money owed, services or products purchased and payment due dates. The whole point of contacting the client is to get a commitment for payment. Calling them back will likely result in starting the process over.

Know who you are dealing with. This helps to gauge the willingness or ability of the client to pay the money they owe. This involves finding out their payment history. Check if they usually pay on time, if the client has a habit of defaulting or late payments and their overall track record of payments. Lastly, speak authoritatively and professionally for a better chance of getting a positive result.

Ultimately, even the most well thought phone calls may not result in the desired results. Paul Mackenzie has all the resources, experience and skills to get debtors to commit to a payment. It is often best to let the experts handle your debt collection.


Professional Debt Collection Services: Managing Relations between Creditors and their Customers

Managing and maintaining cordial relations between creditors and customers is a very delicate affair. The successful management of this relationship by Paul Mackenzie debt collection teams has seen this organization grow in leaps and bounds annually and build a sterling reputation across the UK. Our job involves turning debtors who drag their feet when paying into cooperative debtors. There are many companies that have benefitted from these services and always give great reviews for the services offered. Capital is the seed through which business grows and having funds locked in debtors hands is the reason many businesses fail. This relationship is complex and improper management often leads to lower credit ratings ultimately affecting the business capacity to access funds – capital.

Paul Mackenzie debt is not reputable for nothing. On the contrary, many clients are often surprised that the relations with clients improve over time owing to professional management approaches implemented. This approach ensures that your business will continue to gain clients and repeat business from old clients. You will be surprised how effective word of mouth can be for promotion and as a marketing tool. This has and remains the main avenue through which Paul Mackenzie debt consultancy broke into the credit scene and maintains its position at the top. Interestingly it appears more and more people are now willing to risk engaging in business as the risks involved have dwindled significantly.

One of the major breakthroughs this company has introduced is credit agreements that cater for both parties (business and the creditor). Simply having a heart for the debtor has proven very effective, probably because debt is often not premeditated. Paul Mackenzie debt consultancy offers professional mediation that has seen debtors become committed to repayment and relationships flourish. The professional team works hard to ensure debtors are served with courtesy and debt collection is as private as possible.

Often the competition will advise that the best strategy involves digging into the debtor’s life to uncover information to use as evidence if a credit agreement is broken or is taken to court. Years of experience have taught the lesson that legal framework is essential in managing financial matters violations of these by the debt firm are always beneficial. At Paul Mackenzie debt consultancy it is clear that; while the creditor is eager to collect what is owed, many debtors also have anxiety in relation to what they owe. The nature of this bond requires a skilled mediator and Paul Mackenzie debt consultancy have successfully played this role for many businesses.

What is the procedure to kick start collection of overdue debts?

When business is cash strapped and the number of unpaid debts starts piling oftentimes the owners will lose morale. Some eventually close shop while others look for more money from other sources. It can be a very tiresome struggle and many give up and is the reason many business entities fold soon after opening. If this is widely accepted why does the trend persist?

At Paul Mackenzie debt consultancy we have over an 8 year period risen from a one man show to a firm with in excess of 200 employees. This rapid growth has arisen from our passion to provide fast and efficient service and a niche in the industry. That being said it would appear this trend has persisted due t the lack of a suitable solution.

Paul Mackenzie debt consultancy: Collection Order

The company is not just popular but constantly reinvents means to collect quickly and improve debtor and supplier relations. It takes a lot of effort and appropriate communication (legal documents) in good time.

We often handle and manage debt collection using collection orders. These are used to alert debtors of some overdue payment or to release/submit some documentation that will allow an overdue transaction be to be settled. The collection order is very useful and is often followed with periodic reminders all of which can serve as legal basis for further action.